Frequently Asked Questions
Everything you need to know about Lenoir. Can't find what you're looking for? Reach out to us directly.
Our jewelry is crafted with 18KT gold vermeil over sterling silver, and premium freshwater pearls. Every piece is designed to be tarnish-resistant and safe for everyday wear.
Yes! Lenoir pieces are water and sweat safe. You can wear them in the shower, at the gym, or at the beach without worrying about tarnish.
We offer free shipping across India. Orders are dispatched within 1–2 business days and typically arrive within 5–7 business days.
We offer hassle-free returns within 30 days of delivery. Items must be unworn and in their original packaging. Email us to initiate a return.
We process orders quickly! Email us within 2 hours of placing your order and we'll do our best to accommodate changes.
Every Lenoir order arrives in our signature jewelry box, beautifully packaged and ready to gift. We also include a complimentary gift with every order.
Absolutely. We use Razorpay for payment processing, which is PCI-DSS compliant and supports UPI, cards, net banking, and wallets — all fully encrypted.
We currently ship within India only. International shipping is coming soon — stay tuned!
Still have questions?
We're always happy to help. Drop us a line and we'll get back to you within 24 hours.
Email hello@lenoirhouse.com